Terms & Conditions

Welcome to the meruert-tolegen.com website (the ‘website’). By accessing and using this website, you acknowledge and agree to the following terms and conditions (the ‘Terms’). If you do not agree to these Terms, please refrain from using this website.

The following terms and conditions apply to all purchases made on www.meruert-tolegen.com.

 

GENERAL INFORMATION

This website is provided by:

Company name: Meruert Tolegen

For any inquiries or assistance, please contact Meruert Tolegen Customer Care:

Email: contact@meruert-tolegen.com

 

IMPORTANT NOTICE

Please carefully review these Terms before placing an order.

These Terms govern your purchase of items from this website. They may be updated periodically to reflect changes in technology, business operations, system capacity, or applicable laws and regulations. Therefore, we request that you accept the Terms and Conditions each time you make a purchase from us. The terms “you” or “your” refer to you as the user of this website, and “we,” “us,” or “our” refer to Meruert Tolegen.

If you do not agree to these Terms, you cannot proceed with ordering or purchasing products from this website.

You have the right to withdraw from this contract without providing any reason within 14 days after you, or a third party other than the carrier, have received the item.

The terms of the United States Sale of Goods Act regarding non-compliance apply to your purchase, which means you have certain statutory warranties for the conformity of the products with the contract. For more information, please refer to the “Non-conforming products and incorrect products” section below.

 

2.1 PLACING AN ORDER

Our online shop is available 24/7, except during maintenance services. We aim to schedule maintenance during non-peak hours.

Orders placed on U.S. public holidays or weekends will be processed on the following business day.

 

2.2 DELIVERY ADDRESS

To process your order, we require a residential or business address within the United States for delivery. We do not deliver to PO boxes.

We reserve the right to cancel a purchase contract without liability for compensation or other costs in the following situations:

Incorrect or unverifiable payment details.

Orders placed with fraudulent intent or in connection with criminal activities.

Inadvertent errors on the website, such as payment errors.

We only process orders placed through this website and do not accept orders via mail or fax.

 

2.3 ORDER VALIDITY

Before submitting your order, you have the option to review and modify the provided information, including payment and delivery details.

By clicking “Complete order,” entering your payment information, and receiving the on-screen receipt, you are bound by the purchase contract.

If you encounter any issues or mistakes during the ordering process, please contact our Customer Care, available Monday to Friday, 9 am to 5 pm.

Your order is confirmed when you receive a confirmation email from Meruert Tolegen.

After the contract is concluded, the withdrawal provisions apply as outlined below.

 

2.4 ACCESS TO THE CONTRACT

You will receive an email confirming the details of your contract. We retain copies of concluded contracts, including the order confirmation, for a reasonable duration. We recommend that you save this information, as it may not be available on the website indefinitely. For more information, please refer to the “Order tracking and view history” section.

 

2.5 FRAUD PREVENTION MEASURES

To protect you and our customers from fraud and maintain a high level of security for online purchases, we may conduct verification checks. These checks may involve reviewing the data you provide during the ordering process, including your address and payment information.

 

PAYMENT METHODS

We accept the following payment methods:

Visa

Mastercard

American Express

Discover

We do not accept other forms of payment.

 

3.1 CVV (CARD VERIFICATION VALUE)

When paying by credit card, you will be required to enter the card’s security code, usually a three-digit number found on the back of the card. This security code is necessary to process the payment securely. Additional safeguards may also be implemented.

 

3.2 PAYMENT PROCEDURE

Once your order leaves our warehouse, your payment will be processed accordingly. In some cases, we may place an authorization hold on your funds, which will be released if the order is canceled.

 

DELIVERY AND PRICES

To provide excellent service to our international customers, we cover all duties and taxes based on country-specific import laws. For products shipped within the United States, no additional taxes or customs duties are charged.

 

4.1 DELIVERY

We offer delivery within the United States, with an estimated delivery time of 3-5 business days and 7-10  business days internationally. 

If you order multiple items and some are out of stock, we will ship the available products and inform you via email about the delivery timeframe for the remaining items.

Our shipping service covers 170 countries. If your country is not available for selection during the ordering process, we do not currently offer delivery to that location.

We are not responsible for any delays or failures to comply with our obligations under these conditions if such delays or failures result from causes beyond our reasonable control. This provision does not affect your statutory rights.

If you do not collect the parcel or take necessary action for delivery, resulting in the package being returned to us, a fee may be charged.

Please note that the risk of loss or damage to the products passes to you upon delivery. If the package appears to be damaged or tampered with, you should refuse to accept the products. To file a complaint about non-conforming products or report any issues, please refer to the “Non-conforming products and incorrect products” section.

We reserve the right to modify prices and are not liable for printing errors.

 

4.2 CURRENCY

The prices displayed on the website are in US dollars (USD). Your card will be charged in USD.

 

4.3 ORDER TRACKING AND VIEW HISTORY

After placing an order on our website, you will receive a separate email containing a tracking number and a link to track your order through our courier’s website. If you have any inquiries about the status of your order, please contact our Customer Care.

 

RETURNS AND CANCELLATIONS

In your package, you will find a return label and a return form to be used for returning an item. You can also find the return form here. The withdrawal period expires 30 days after you, or a third party other than the carrier, receive the item.

All items must be returned to:

Meruert Tolegen

20 W 20th Street, Suite 403 

New York

NY, 10011

United States

To return an item, follow these steps:

Return Form: Fill out the return form included in your parcel.

Provide Details: Complete the return form, specifying the item you are returning and indicating whether you wish to return or exchange it.

Collection Booking: Contact your local DHL office to schedule a collection.

Packaging: Pack your return item(s) using the original packaging provided. Shoes must be returned in their original box, placed inside another sturdy carton box.

Labeling: Securely attach the provided pre-paid label to the box, covering the previous delivery label.

Collection Completion: Hand the second label to the DHL driver during the collection. Please keep the package open for the driver to check along with your customer invoice. Once checked, securely seal the package.

 

5.1 REFUND

To prevent fraud, we can only issue refunds to the credit card used for the original purchase. We reserve the right to withhold the refund until we receive the returned items or proof of their return, whichever comes earlier.

Please note that customs and VAT for orders shipped to customers outside the United States will not be refunded if the deliveries are refused or missed due to customer absence. Sales taxes will be refunded to customers within the United States.

NON-CONFORMING PRODUCTS AND INCORRECT PRODUCTS

If the products you receive are non-conforming or incorrect, please contact our Customer Care. You will not be responsible for the return shipping costs associated with non-conforming or incorrect products. If you notice the non-conformity or incorrectness upon delivery, please refuse to accept the products.

In the case of non-conforming or incorrect products, you have the following options:

Return the products using the shipping label provided by Customer Care and receive a refund of the purchase price after we process the returned products.

Return the products using the shipping label provided by Customer Care and receive similar products after we process the returned products, subject to availability.

Keep the products and receive a discount for the price difference if the value of the products is lower than the originally ordered products.

When contacting Customer Care, please provide the order number and a description of the issue, including a picture (under 1 megabyte) if applicable.

The United States Sale of Goods Act governs your purchase, entitling you to rely on the above options for non-conforming or incorrect products by notifying our Customer Care within two years from the date of your purchase.

 

OTHER MATTERS

We strive to maintain an updated website and ensure the accuracy of prices, offers, descriptions, and other product information. However, typographical errors and inaccuracies may occur. In the event of an incorrect price, we reserve the right to correct it and are not obligated to honor any incorrect prices.

 

7.2 FORCE MAJEURE

We are not responsible for delays or failure to fulfill our obligations under these Terms and Conditions if the delay or non-compliance results from events beyond our reasonable control.

 

7.3 COMPLETENESS OF THE CONTRACT

These Terms and Conditions constitute the complete agreement between us.

 

7.4 INVALIDITY

If any provision of these Terms and Conditions is found to be fully or partially invalid, the remaining provisions shall remain in effect.

 

7.5 ASSIGNMENT

We may assign our rights and obligations under the contract with you to third parties without impairing the level of service you receive. We will notify you of any such assignment. By accepting these Terms and Conditions, you consent to any future assignment. From the time we notify you of the assignment, your rights may be claimed only against the assigned third party.

 

7.6 PRIVACY POLICY

We treat your personal data confidentially. Please read our Privacy Policy to understand how we use the personal data you provide during the ordering process and your use of this website in general.

 

7.7 RIGHT TO COMPLAIN

If you have any complaints about products purchased from us, please contact our Customer Care.

You may also submit a complaint about products purchased from us to the appropriate consumer protection authority in your state.

 

7.8 CHOICE OF LAW AND JURISDICTION

Contracts concluded using these Terms and Conditions are governed by the laws of the State of New York, United States. Any dispute arising from our contract, including its existence or validity, shall be brought before a competent court in New York. As a consumer, you may bring proceedings against us in the courts of your domicile.

 

CONTACTING US

For assistance with your order, inquiries, or feedback on our services, please email contact@meruert-tolegen.com.